Cancellation Policy

Cancellation Policy & Cancellation Form
A. Cancellation Policy
Introduction
Consumers have a right of cancellation according to the following provision, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their self-employed professional activity:
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, have/has taken possession of the final goods.
To exercise your right of cancellation, you must inform us (Elivor, rep. by Daniel Kulmatov E-com, Stauffenbergstraße 71, 72379 Hechingen, Germany, Tel.: upon request, E-mail: Info@elivor.de) by means of a clear statement (e.g., a letter sent by post or e-mail) of your decision to cancel this contract. You may use the attached model cancellation form for this purpose, although this is not mandatory.
You can also electronically fill out and submit the model cancellation form or another clear statement on our website https://8ynb0k-wk.myshopify.com/pages/widerrufsbelehrung. If you make use of this option, we will promptly send you a confirmation of receipt of such a cancellation (e.g., by e-mail).
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

IMPORTANT: Exclusion for personalized jewelry

Exclusion or premature expiry of the right of cancellation

The right of cancellation does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

This applies in particular to personalized pieces of jewelry with individual engraving (e.g., names, dates, or individual texts).

A right of cancellation does not exist in these cases,
unless the delivered goods are defective.

Consequences of cancellation
If you cancel this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the nature, characteristics, and functioning of the goods.
Exclusion or premature expiry of the right of cancellation
The right of cancellation does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
The right of cancellation expires prematurely for contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
General information
1) Please avoid damaging or contaminating the goods. Please return the goods to us in the original packaging with all accessories and all packaging components. Use protective outer packaging if necessary. If you no longer possess the original packaging, please ensure sufficient protection against transport damage using suitable packaging.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of cancellation.
B. Cancellation form
If you wish to cancel the contract, please fill out this form and send it back.
To
Elivor

Daniel Kulmatov E-com
Stauffenbergstraße 71
72379 Hechingen
Germany
E-mail: Info@elivor.de
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of consumer(s)
________________________________________________________
Address of consumer(s)
________________________________________________________
Signature of consumer(s) (only for paper notifications)
_________________________
Date
(*) Delete as appropriate